Shipping Policy

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Overview

At Billie Eillish Merch, we are committed to delivering your order as quickly and securely as possible. This Shipping Policy explains how we process, ship, and deliver your merchandise, along with important information regarding tracking, shipping times, customs, and lost packages.

By placing an order through our website, you agree to the terms outlined in this Shipping Policy.

Order Processing

After your order is successfully placed, our fulfillment team begins preparing it for shipment.

Most in-stock orders are processed within 2–3 business days.
Orders are processed Monday through Friday, excluding weekends and public holidays.
During new merchandise launches, holiday seasons, or promotional events, processing times may be longer than usual.
Orders containing pre-order items will generally ship once all items are available unless otherwise stated.

Shipping Methods

We work with trusted shipping carriers to ensure reliable delivery.

Available shipping methods and delivery estimates are displayed during checkout based on your destination.

Shipping options may include:

Standard Shipping
Expedited Shipping (where available)
International Shipping

Available services may vary depending on your country or region.

Estimated Delivery Times

Delivery times begin after your order has been processed and shipped.

These estimates are provided for convenience only and are not guaranteed. Delivery may take longer due to customs processing, carrier delays, weather conditions, or other circumstances beyond our control.

Pre-Order Merchandise

Some products may be offered as pre-orders.

For pre-order items:

Estimated shipping dates are listed on the product page.
Your confirmation email will include additional shipping details.
If your order contains both pre-order and in-stock items, your shipment may be held until all items are available unless separate shipping is offered.

Unexpected manufacturing or supply-chain delays may affect pre-order release dates. If this happens, we will notify you using the email address associated with your order.

Shipping Confirmation & Tracking

Once your order leaves our warehouse, you’ll receive a shipping confirmation email.

This email typically includes:

Order confirmation
Carrier information
Tracking number
Tracking link

Tracking information may take up to 72 hours to update after the shipping notification is sent. Be sure to check your inbox and spam folder if you do not immediately see the email.

Shipping Address

Please review your shipping address carefully before completing your purchase.

Incorrect or incomplete addresses may result in:

Delivery delays
Returned packages
Additional shipping charges
Lost shipments

Store-BillieEillish.com cannot be held responsible for orders shipped to an incorrect address provided during checkout.

International Shipping

We proudly ship to many countries around the world.

International customers should note:

Delivery times vary by destination.
Customs inspections may extend delivery times.
Import duties, customs fees, taxes, and brokerage charges are determined by your country’s customs authority.
These charges are the responsibility of the customer and are not included in product or shipping prices unless otherwise stated.

Customs & Import Fees

International shipments may be subject to:

Customs duties
Import taxes
VAT
Brokerage or clearance fees

These fees are assessed by local customs authorities and must be paid by the customer. If customs charges are refused and the package is returned to us, any refund will be handled according to our Refund & Returns Policy, subject to applicable deductions.

Lost or Delayed Packages

Although most orders arrive on time, shipping delays can occasionally occur.

If:

Your tracking remains at “Label Created” or “Pre-Shipment” for an extended period, contact the shipping carrier first.
There has been no meaningful tracking update after approximately two weeks, contact our customer support team for assistance.
You believe your package has been lost, notify us within 30 days of the shipment date so we can investigate and determine whether a replacement or refund is appropriate, subject to availability and eligibility.

Delivered but Not Received

If your tracking shows your package as delivered but you cannot locate it:

Check around your property.
Ask neighbors or household members if they accepted the package.
Contact the shipping carrier for additional delivery information.
Wait up to five days, as some carriers may mark packages as delivered shortly before the final delivery occurs.

If the package still cannot be located, contact our customer support team for further assistance.

Multiple Shipments

To improve delivery efficiency, some orders may be shipped in multiple packages.

If this occurs:

You will receive separate tracking information for each shipment.
Items may arrive on different dates depending on inventory availability and carrier schedules.