Refund and Returns Policy

Overview

At Billie Eillish Merch, customer satisfaction is our priority. We want you to shop with confidence, and if you’re not completely satisfied with your purchase, we’re here to help. This Refund & Returns Policy explains the conditions, timelines, and procedures for returning eligible merchandise and requesting a refund.

By placing an order through our website, you agree to the terms outlined in this policy.

Return Eligibility

Most merchandise purchased from Store-BillieEillish.com may be eligible for return if it meets the following requirements:

• The return request is submitted within 30 days of the delivery date.
• The item is unused, unworn, and unwashed.
• Original tags and packaging are still attached.
• The product is returned in its original condition without alterations or damage.
• Proof of purchase or the original order number is provided.

Products that do not meet these requirements may not qualify for a refund or exchange.

Non-Returnable Items

For hygiene, customization, or limited-edition reasons, certain items cannot be returned, including:

• Final sale items
• Personalized or custom-made merchandise
• Gift cards
• Digital products or downloadable content
• Opened audio or video media where applicable
• Limited-edition collectibles identified as non-returnable
• Merchandise that has been worn, washed, stained, or damaged after delivery

These exclusions help maintain product quality and fairness for all customers.

How to Start a Return

If your purchase qualifies for a return:

1. Contact our customer support team with your order number and email address.
2. Wait for return authorization and shipping instructions.
3. Securely package the item in its original packaging.
4. Ship the package using the instructions provided.
5. Keep your tracking number until your return has been processed.

Unauthorized returns may experience delays or may not be accepted.

Return Shipping

Return shipping responsibilities may vary depending on the reason for the return.

• If you received a damaged, defective, or incorrect item, we will work with you to provide an appropriate solution, which may include a prepaid return label where applicable.
• For returns based on a change of mind, incorrect size selection, or other customer-related reasons, the customer is generally responsible for return shipping costs unless otherwise stated.

Refund Process

Once your returned merchandise arrives at our warehouse, it will be inspected to verify that it meets our return requirements.

If approved:

• Your refund will be issued using the original payment method.
• Processing typically begins within 3–5 business days after inspection.
• Depending on your bank or payment provider, the funds may appear in your account within 2–10 business days.

Exchange Policy

If you need a different size or color, please contact our support team.

Exchanges are subject to product availability. If the requested item is unavailable, you may choose to receive a refund for the eligible returned item or place a new order.

Damaged or Incorrect Orders

If your package arrives damaged, defective, or contains the wrong product:

• Contact us as soon as possible after delivery.
• Include your order number.
• Attach clear photographs showing the issue.
• Do not discard the packaging until your request has been reviewed.

After verification, we will determine the most appropriate resolution, which may include a replacement, exchange, or refund.

Order Cancellation

Orders may be cancelled before they enter processing or shipment.

Once an order has been shipped, it generally cannot be cancelled. If you no longer want the merchandise after delivery, you may request a return if your purchase qualifies under this policy.

Late or Missing Refunds

If you have not received your refund after the expected processing period:

• Check your bank account again.
• Contact your credit card company or payment provider, as processing times vary.
• Contact your financial institution.
• If you still have not received your refund, please reach out to our customer support team.

Refused or Ineligible Returns

Returns may be declined if:

• Items show signs of wear or use.
• Original packaging or tags are missing.
• Products have been washed or altered.
• The return request was submitted after the eligible return period.
• The merchandise is classified as a non-returnable product.

If a return is rejected, the merchandise may be returned to you.

Policy Updates

We may update this Refund & Returns Policy periodically to reflect changes in our business operations, legal requirements, or customer service practices.

The latest version will always be available on this page with the updated Effective Date.

Contact Us

If you have any questions regarding returns, exchanges, or refunds, please contact our customer support team.

Email: info@store-billieeillish.com

We’re committed to providing prompt assistance and making your shopping experience as smooth as possible.